Refund policy

We have a 1 week return policy, which means you have 5 business days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We reserve the right to deny any returns. Please contact us before sending items back. Not all items can be returned. Buyer is responsible for return shipping charges. All refunds will be for the purchase price only, minus a 15% restocking fee. Shipping charges will not be refunded, including those of the initial purchase. If your order was over $50 and you received free shipping, our incurred shipping costs will be subtracted from the refund amount.

To start a return, contact us at info@offcmbr.com. Please note that, once return is approved, returns will need to be sent to the following address: P.O. Box 875, Georgetown, TX 78626 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@offcmbr.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Stickers and hats cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@offcmbr.com.